aCE talentNET

Systems Trainer / Workplace Coach

Large corporate client  is now ready to appoint a large national delivery and workplace support team to support the implementation of a large scale system change  (Go Live date 6 October 2008). Official role title is Training & Support Consultant, and will be responsible for both:

Delivery: deliver effective training interventions that enhance the successes of the national sales, production, care and finance teams.

Support: provide effective road/on-floor support that enhances the successes of the national sales, production, care and finance teams.

A total of 30 Trainers is required to support the training rollout.

The role is responsible for:

  • Delivery:
    • Participate in Train the Trainer
    • Delivery of training interventions to meet clients needs
    • Delivery of modular components of systems training with on job coaching support to embed learning
    • Liaise with training administration team to ensure training records are updated in a timely manner
    • Participate in daily delivery conference calls
    • provide regular feedback to Delivery Team Lead
    • Fulfil the role of Change Advocates for the Change Program.
  • Support:
    • Provide on floor support to Production, Care and Finance teams
    • Providing on road and on floor support to Sales Teams
    • Stakeholder management to determine support needs
    • Scheduling of Support Instances with teams
    • Reporting of outcomes to Support Team Lead
    • Providing regular feedback to Support Team Lead
    • Facilitating Post Go Live Webex sessions and supplementary learning team briefings
    • Participating in daily conference calls
    • Feedback all skills gaps information to stakeholders and support team lead
    • Daily reporting on support outcomes.

Experience Required:

  • Experience in operational environments
  • Experience in various project environments including system implementations
  • Experience in Training Facilitations (particularly products/systems/skills)  
  • Experience training Enterprise Systems eg Seibel etc (desired but not essential)
  • Cert IV in Workplace Training & Assessment
  • Experience in coaching and/or providing on floor support to end users

Contract duration: Early Jan 2009 - 31 March 2009

Remuneration: $500 +GST per day (dependent upon experience), invoiced fortnightly via your ABN to aCE talentNET.